Shipping Policy

At Egeiro, we’re committed to making sure your order reaches you safely and as smoothly as possible. Please review the information below regarding order processing, shipping, delivery, and other important details.

Order Processing

Orders are typically processed within 3–5 business days, excluding weekends and holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.

Please note that processing times may be longer during holidays, new product launches, promotions, or periods of high order volume.

Shipping & Delivery

Shipping rates and available delivery options are calculated and displayed at checkout based on your order and delivery location.

Delivery times shown at checkout are estimates and begin after your order has been processed. Actual delivery times may vary depending on the shipping carrier, destination, weather conditions, holidays, or other circumstances outside of our control.

Tracking Your Order

If tracking is available for your shipment, you will receive your tracking information by email once your order has shipped.

Please allow some time for the carrier’s tracking system to update after receiving your shipping confirmation.

Incorrect Shipping Information

Please carefully review your shipping address before completing your purchase.

If you notice an error in your shipping information, contact us as soon as possible. While we will do our best to assist you, we cannot guarantee that an address can be changed once an order has entered processing or has already shipped.

Egeiro is not responsible for orders delivered to an incorrect address provided by the customer.

Lost, Delayed, or Stolen Packages

Once an order has been transferred to the shipping carrier, delivery may be affected by circumstances outside of our direct control.

If your tracking information shows that your package has been delivered but you cannot locate it, please check around your property, with household members or neighbors, and contact the shipping carrier.

If you still need assistance, please contact us and we will do our best to help you determine the appropriate next steps.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible after receiving your order.

Include your order number, a description of the issue, and clear photos of the item and packaging so our team can review the situation and assist you.

International Shipping

International shipping availability, rates, and estimated delivery times may vary by destination.

Customers are responsible for any applicable customs duties, import taxes, VAT, or other fees imposed by their country or local authorities unless otherwise stated at checkout.

Customs processing may also cause additional delivery delays beyond our control.

Questions About Your Order?

If you have any questions about shipping or an existing order, please contact us through our Contact Us page and include your order number when applicable.

Egeiro
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